Shipping & Returns

1. Where we ship

We currently ship within India only. We are not shipping internationally at this time. If you are outside India and would like a piece, please write to us.

We deliver to any serviceable PIN code. If your PIN code is not serviceable by our courier partners, we will contact you and refund the order in full.

2. Dispatch and delivery times

Stage	Timeline
Order processing and dispatch	Within 2 business days of confirmation
Metro cities	2–4 business days from dispatch
Other cities and towns	4–7 business days from dispatch
Remote and rural PIN codes	7–10 business days from dispatch

Business days are Monday to Saturday, excluding public holidays in Rajasthan. These are estimates, not guarantees; couriers can be delayed by weather, local disruption or festival volumes.

Orders placed after 2:00 PM IST, or on a Sunday or public holiday, are processed on the next business day.

3. Shipping charges

Order value	Shipping
2621452,000.00 and above	Complimentary
Below 2621452,000.00	Flat 26214599.00
Cash on Delivery	[PLACEHOLDER: confirm whether a COD handling fee applies, and how much]

4. Tracking

We email a tracking number as soon as your order is handed to the courier. Tracking can take up to 24 hours to become active on the courier's system.

Our courier partners are [PLACEHOLDER: list courier partners].

5. Delivery attempts and refused parcels

• Couriers usually make up to three delivery attempts.
• If all attempts fail, the parcel returns to us. We will contact you to arrange redelivery, which may be chargeable, or to refund the order less shipping actually incurred.
• If a Cash on Delivery order is refused at the door without a valid reason, we may decline Cash on Delivery on your future orders.

6. Lost or damaged in transit

If your parcel arrives damaged, please photograph the outer packaging before opening it and contact us within 48 hours of delivery. If a parcel is confirmed lost by the courier, we will replace the order or refund it in full, at your choice.

7. Returns

The window

You may return a piece within 7 days of delivery. Contact us first — do not send a parcel back without a return authorisation, as we cannot track unannounced returns.

Condition

To be accepted, a returned piece must be:

• Unused, unworn and unwashed, with no marks, scuffs or odours;
• In its original condition with all tags attached;
• In its original dust bag and packaging;
• Accompanied by the invoice or order number.

What cannot be returned

• Pieces showing signs of use, wear or damage caused after delivery;
• Pieces returned without their original packaging, dust bag or tags;
• Custom, personalised or made-to-order pieces;
• Anything returned after the 7-day window.

These exclusions do not apply where a piece is defective, damaged on arrival, or not what you ordered — in those cases your rights under the Consumer Protection Act, 2019 apply in full.

Who pays return shipping

Reason for return	Return shipping
Wrong, defective or damaged piece	We pay, and we arrange the pickup
Change of mind	You pay, or we deduct [PLACEHOLDER: reverse-pickup charge] from the refund

8. Refunds

• We inspect returns within 2 business days of receiving them.
• Approved refunds are issued to the original payment method within 7–10 business days. Your bank may take a few days more to show it.
• For Cash on Delivery orders, refunds are made by bank transfer or UPI to an account in the name of the person who placed the order. We will ask you for those details.
• Original shipping charges are refunded only where the return is our fault.
• If a return is rejected on inspection, we will tell you why and send the piece back at your cost.

9. Exchanges

We exchange for a different colourway of the same model, subject to stock. Where the pieces are the same price we do not charge again for shipping. If the piece you want is unavailable, we will refund instead.

10. Cancelling an order

• Before dispatch: contact us and we will cancel and refund in full.
• After dispatch: the order cannot be cancelled, but you may return it under section 7 once it arrives.

11. How to start a return

1. Email hello@gabayalegacy.com with your order number and the reason for the return, within 7 days of delivery.
2. We reply with a return authorisation and, where applicable, arrange a reverse pickup.
3. Pack the piece in its original packaging with all tags and the dust bag.
4. Hand it to the courier, or send it to the return address we give you.

12. Grievances

If something has gone wrong and we have not put it right, contact our Grievance Officer at [PLACEHOLDER: grievance@gabayalegacy.com]. We acknowledge complaints within 48 hours and aim to resolve them within one month.